Enhancing Business Operations with AI-based Cloud Computing Services

A foreword to Artificial Intelligence in Cloud Computing

Discover the future of technology with Artificial Intelligence (AI) and cloud computing! AI harnesses the power of algorithms and data to mimic human intelligence, enabling incredible capabilities such as speech recognition and image generation. Companies worldwide are investing in AI models and services to unleash the full potential of AI applications.

Step into the realm of cloud computing, where you can access computing power via the internet and pay for the resources you use, without the need to invest in databases, software, and hardware. Cloud offerings encompass infrastructure like servers, storage, and databases, as well as cutting-edge services such as data analytics, AI, and applications.

Experience the thrill as leading cloud providers develop advanced AI services and applications available on their platforms. Witness AI’s pivotal role in enabling hyper-scale cloud computing through automation and agility. Cloud computing lays the groundwork for AI, empowering businesses to embrace AI technologies without substantial investments in hardware and software. Join the exhilarating journey where AI and cloud computing converge to shape the future of technology!

Interlink between Artificial Intelligence and Cloud Computing

AI and cloud computing are closely interlaced. Cloud is becoming the preferred method for integrating AI into business applications. Providers are integrating AI into their offerings, including software-as-a-service (SaaS) applications that are enhanced with various AI technologies, as well as embedded Large Language Models (LLM) capabilities. With advanced LLMs in cloud architectures, businesses can utilize their data to train and deploy AI models tailored to their operations, or more commonly, enhance the training of an existing model. Cloud customers even include AI model developers, who require significant computing and storage capacity to train their models using extensive amounts of data. Additionally, cloud providers are likely to provide highly advanced AI-assisted services, such as application development platforms where developers outline the application functions they desire and enable the AI platform to swiftly generate the initial code.

Pre-built AI-based Cloud Computing Services

Many AI API services are available both on-premise and in cloud-native environments, such as Kubernetes. For example, in Google Cloud, containers are used to isolate applications from computing environments, and Kubernetes is an open-source system for automating the deployment, scaling, and management of containerized AI and ML applications. There are several pre-built AI and ML APIs available on the cloud platform, including the following:

• Document AI: Creates document processors that automate tedious tasks, improve data extraction, and provide deeper insights from unstructured or structured document information.
• Contact Center AI: Offers natural interactions to improve customer service and supports multichannel communications between customers and agents.
• Pre-trained APIs: Allows leveraging pre-trained models, freeing users from developing core AI technologies from scratch such as the Speech API.
• BigQuery ML: Enables creation and running of ML models using GoogleSQL queries, and also provides access to Vertex AI models and Cloud AI APIs for performing AI tasks like text generation or machine translation.
• AutoML: Allows leveraging abstracted and low-code ML production without requiring deep ML expertise.
• Vertex AI: A fully managed, unified AI development platform for building and using Generative AI, making it easy to prototype, customize, integrate, and deploy them into applications.

Case in Point: Recommendation AI model

Recommendations AI model as a solution utilizes machine learning to provide product recommendations to shoppers from the existing product catalog. This recommendation solution is fully managed, operates at a global scale, and is powered by deep learning, allowing the customer to concentrate on a great shopping experience. Compared to the baseline recommendation systems that customers use, Recommendations AI has shown a double-digit increase in conversion and click-through rates in A/B experiments controlled by customers. The model utilizes the existing product catalog and metadata about those products to gain a better understanding of the nuances in assortment, pricing, and variables such as size and style.

There are three business objectives that the Recommendations AI model helps optimize. Firstly, Click-Through Rate – How often did someone click on a recommended item? Secondly, Conversion Rate – How often did someone add a recommended item to their cart? Lastly, Revenue Per Session – How much money did the recommendations generate for us? Another similar example is the expansion of AI-driven recommendation systems frequently being used in cloud-based content streaming services.

Benefits of AI in Cloud Computing

The fusion of AI and cloud computing offers several benefits across different industries.

• Process Automation: AI enables cloud providers and their customers to automate many IT processes required for delivering services and scaling compute capacity. Businesses use AI processes, such as intelligent automation, to enhance speed and accuracy in document management and factory operations.
• Cost Savings: AI can reduce costs by performing complex tasks faster with fewer people involved. As current customers use more cloud services, this can deliver not only higher margins for providers but also build loyalty with existing customers instead of acquiring new customers.
• Personalization: AI’s observant and pattern-matching abilities help companies, including cloud providers, better understand their customers’ behavior and preferences. This allows firms to offer personalized services and more accurate suggestions, thus improving retention and revenue.
• Increased Productivity and Efficiency: AI excels at tasks that people find challenging or tedious. With AI-backed processes, businesses can handle document management, package sorting, invoice matching, and document summarization. The added benefit of this efficiency is that it frees employees to focus on more complex tasks requiring human experience and relationships.

Challenges with AI in Cloud Computing

Cloud computing providers are working to make it easier to use AI, but there are still challenges, especially related to managing data. Data security and privacy are major concerns when it comes to AI. Customers prefer cloud vendors that prioritize strong controls over data governance and security. Integration is also critical. AI functions best with clean, well-organized data, and becomes more effective with data from multiple sources. The challenge is integrating and standardizing data from various internal business units, partner sites, and external sources. The talent gap is also a growing problem. Finding and retaining people with the expertise to design, train, and deploy AI models is difficult and expensive. Even with AI model developers and cloud services available, companies often require experienced professionals to effectively implement AI.

Applications of AI in Cloud Computing

There are several popular AI applications in cloud computing:

• Chatbots: One of the first software programs designed to simulate human communication and step into customer service roles. With AI and cloud computing, companies can now use APIs to tap into large language models, giving them powerful chatbots that can understand spoken or written human language.
• Self-Driving Cars: Some of the most complex examples of AI in the world are self-driving cars and other autonomous vehicles. They use image recognition to identify signs, signals, traffic flow, and obstructions. They optimize the routes they take to reach their destinations. And they send and receive data in real-time to proactively diagnose issues and update model.
• Smart Home Technology: Almost anything that automates your home uses AI. Examples include intelligent light bulbs that listen for commands, intelligent thermostats that learn your preferences and adjust themselves throughout the day, and intelligent vacuum cleaners that learn how to navigate the layout of your home without instruction.

A Closure to AI in Cloud Computing

According to leading research organizations, 75% of organizations¹ are expected to adopt a digital transformation model based on cloud computing. Cloud computing is shaping the future of digital business as organizations are now focusing on emerging technologies such as generative artificial intelligence.

Integrating AI into cloud computing not only enhances operational efficiency by automating processes, optimizing resource allocation, and improving scalability but also leads to substantial cost savings, allowing IT teams to focus on other strategic initiatives. Cloud service providers can increase profitability by leveraging what they have developed and offering it as branded AI services to customers.

The emergence of AI-driven cybersecurity solutions enables real-time threat identification and mitigation. The collaboration between AI and cloud computing introduces transformative trends such as enhanced security through intelligent threat detection, real-time analytics personalization, and the implementation of edge computing for quicker on-site decision-making. Additionally, there is a development of AI-powered DevOps tools for continuous integration and delivery in the cloud.

AI-driven cloud solutions offer positive return on investment (ROI) impacts due to their scalability. The ability to adjust resources based on workload requirements allows businesses to effectively address the challenges of a dynamic market, driving business growth and performance without large initial infrastructure expenditures.

1. https://www.gartner.com/en/newsroom/press-releases/2023-04-19-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-reach-nearly-600-billion-in-2023 ↩︎